Frequently Asked Questions
Everything you need to know about bringing comfort home with Cosi Home.
What is the typical shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, though larger furniture items requiring white-glove delivery may take 10-14 business days depending on your location.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, bedding and pillows cannot be returned once the seal is broken unless there is a manufacturing defect.
Do you offer assembly services for larger items?
Yes, we offer professional assembly services for an additional fee at checkout. If you select 'White Glove Delivery,' our team will deliver, unpack, and assemble your furniture in the room of your choice.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also log into your Cosi Home account to view real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free financing options through Klarna and Affirm for larger purchases.
Are your products covered by a warranty?
All Cosi Home furniture pieces come with a 1-year limited warranty covering manufacturing defects. Specific items, such as mattresses or premium sofas, may carry extended manufacturer warranties.